How to succeed in business communication? Six principlesJen Yager, the American researcher, having conducted survey of the most successful people, came to a conclusion that all of them adhere to six basic principles. To try to do everything in time. Not to tell anything superfluous. To be benevolent to people. To put on according to a situation. To speak and write in good language. To think of others, and not just of itself.
Principle first. EVERYTHING to DO to
the Principle - not to be late - concerns mentality of any country. Japan will not forgive even if you are not in five minutes prior to a business meeting. In Brazil or Argentina of your delay for an hour nobody will notice. But in the business civilized world and there it is accepted not to be late.
By the way if the head gives you an assignment, and you did not cope with it to a certain term, then in his eyes you will look as not really reliable person.
It is curious that Japanese do not trust those who ask to execute business it is momentary, as it burning, does not suffer delays. Such people look unorganized in their eyes.
Principle second. we will NOT TELL to
to force an open door, proving as, speaking about anything, it is possible to score penal points easily. Except that at the same time you “ you plunder “ the time, to you can be pasted a label of the talker and idler. Do not take offense then when people enter less often with you dialogue.
Ringing unceasingly, think also of the interlocutor, put yourself on his place.
There is one more nuance why information proceeding from you has to be dosed. Remember how it is frequent, having foolishly blurted out something superfluous, we long regret then. Perhaps, it is better to prevent the garrulity in advance. Not without reason speak in the people: fly will not get into a closed mouth.
It is curious that completion of telephone conversations depends on how they begin. If the subscriber begins to communicate with the phrase: “ Hi, how are you doing? “ be sure that conversation will be long. If you hear in the receiver: “ Hi, you have a minute, you could not answer shortly me? “ so conversation will be short.
One administrator, when he was rung improper time, just hung up a receiver in the middle of conversation, and did it on the middle of the phrase. It is possible simply to calm and shortly the interlocutor and to suggest to continue conversation at a meeting.
There are certain rules of maintaining phone conversations. When in your firm phone rings out, you have to lift a tube to the fourth call, at the same time tell “ good morning (day) “ to be presented. It is impossible to ask; “ Whether I Can help you`? “ It is necessary to speak: “ Than I can help you? “ It is unethical to ask a question: “ Who is it? “ or “ Who asks it? “ it is more correct to tell: “ I who speaks Can learn? “ or “ Tell, please, who speaks? “
Such expressions can hurt reputation of your firm: I do not know, we cannot make it, you have to. Anyway it is impossible to answer in the negative in a forehead. It is noticed also: word “ is not present “ said at the beginning of the offer, complicates a positive solution.
It is proved that well modulated voice is very effective lever of trade. To speak by phone by the trained voice, it is necessary to accept at the same time the same poses, as at public statements: to press heels into a floor, to exempt a respiratory diaphragm from a belt, to fill lungs with air. Acceleration of rate of conversation will give your tension, slow speed is characteristic of confidential conversation. It is necessary to state the idea simply and directly. Not to jump infinitely from one thought on another. Never interrupt the interlocutor. You do not shout, but also do not whisper a tongue twister. If your hands were tired of a physical activity, be sure that your state will be given by vocal chords.
to be KIND, BENEVOLENT, FRIENDLY
to Smile, greet, tell a compliment in time - really so difficult? It is not necessary to take offense only then that our carelessness will turn back against us, - with us also officially, will chilly and prudishly exorcise people around.
It is necessary to be benevolent with people of any rank as it is unknown to what rank the person in the future will serve.
Image of any organization consists of views and acts of her employees. Therefore to be kind, and friendly is benevolent not a personal record, but business of firm in which you work. It is necessary to respect the workplace, to be polite both with collective, and with clients who address to the organization. Nobody likes to deal with people quarrelsome.
to THINK OF OTHERS, AND NOT JUST ABOUT ITSELF
A few years ago in America the book of the psychologist of Harvard university Daniel Golman " appeared; Emotional intelligence “ which made the real splash. For many years it was considered to be that the intellectual coefficient (IQ) defines possibilities of the person, and did not remember emotions.
In practice emotions are responsible for decision-making - Golman considers. The Harvard psychologist and his adherents confirmed experimentally more than once that the best research associates, employees of firms are just those, who have high EQ (emotional coefficient). In America there was even a saying which sounds approximately so: “ With good IQ you will be hired, with good EQ it is advanced on service “.
High level of emotional intelligence is defined by two qualities - self-checking and ability to read feelings of other people.
To become interesting to people around, it is necessary to be interested in other people. Moreover, the famous American psychologist Dale Carnegie removes six basic rules how to be pleasant to people. To be interested sincerely in other people. To smile. To remember that the name of the person is the most delightful and the most important for it a sound. To be the good listener (encourage others to speak about itself). To say about what interests your interlocutor. To inspire in it consciousness it relevancy and to do it sincerely.
Try to exercise a visual memory. At a meeting with the person to try to remember his external data, features of gait, the speech to details, and having been at home alone, to try to remember and write down all the remarks on a sheet of paper. Other proposal of psychologists - survey of telecasts with the disconnected sound. In several hours of similar training, experts claim, it is possible to foresee unmistakably a state of mind of other person - on a mimicry, gestures, a look. At keen interest at the interlocutor pupils of eyes begin to extend.
to PUT ON ACCORDING TO the SITUATION at the same time constantly should be chosen as
between desire and need, the imagination and the standard fashion.
The prominent American image maker Mary Spilleyn says that in business too risky to follow only traditional or progressive image. the image maker advises
to the Staff of the young company to be more legible in clothes. They need to look surely and steadily.
of the Woman which direct own companies have to look authoritatively. They need to wear every day jackets, irrespective of a season.
to SPEAK AND WRITE in good LANGUAGE
It means, that everything said, and equally written by you: whether it be the internal notes or any letters sent out of limits of firm to somebody have to be stated by good language, and all proper names have to be transferred without mistakes. You watch never to use swear words: can happen that conversation, in your opinion, absolutely private, on the mountain to you will be involuntarily heard by the person on whose opinion all your career depends. If for any reasons you repeat the nasty words used by the third party, - as the quote or at analysis of any situation, - do not pronounce the most swear word.
Good business manners so promote career that it is necessary to use any opportunity to learn of